FAQ and Return Policy

How long will it take to get my order?

All our products are manufactured on demand at the time of each purchase. In spite of this, your order will leave our factory in less than 48 hours, so you will receive your order between three and four working days.

Do you make international shipment?

Yes, we do.
For shipments to the Canary Islands, shipping costs include customs duties.
Although in the case of shipments outside the European Union we are not responsible for taxes or other additional charges that may be charged at customs. The client will have to assume those charges.

How much are the shipping costs?

Depends on the location. In the check-out step there is an option to introduce your country, city or zip code to easily calculate your shipping cost.

Are the products fragile?

We will take care of sending the animals packed in such way to avoid that any damage can be attributed to packaging.

Are you open to requests of new animals?

Of course! We appreciate new ideas and contributions. Just contact us and tell us your ideas!

Can I sell your products?

We are open to proposals. Please contact us.

Reproduction of our designs without our consent will imply legal actions.

Can I decorate the animals?

Yes, both wood and cardboard allows you to paint it, add glitter or any decorating material that the size and shape of the product stand.

What if I want a special size?

We are capable of almost anything. Challenge us!

Your satisfaction comes first, so we maintain a free return14 days policy if the product does not satisfy you.

However, things happen.

In case we have made an error when sending your order, we will be responsible for the cost of shipping and we will send your order again without charge.

On the other hand, if the product was shipped correctly but was damaged during assembly, we can offer the replacement of the damaged parts.

Contact us for any question.